Online Consultations: How to get started ?

Make sure you have the latest Adobe Flash Player installed before your first consultation:

  1. Go to http://get.adobe.com/flashplayer/ to download the latest version available.
  2. Adobe automatically recognises your Operating system and Browser, but check yourself just to be sure and change if required with the ‘Do you have a different operating system or browser?’ link.
  3. Once you have verified the above, tick or untick the optional software download. This does not affect the ability to later use our service.
  4. Now you can click on the ‘Download now’ button, where you will proceed with the download and installation of the software.
  5. Once you have logged into your account, you will be on a page where you can view the experts which are currently logged in / out. If you would like to take a session right away, click on the 'I'm online' button on the profile of one of the immediately available expert.
  6. Click on the 'Video Chat' button on the chosen profile, and then please wait for the screen to upload. You will now be asked to accept and enter the chat-room. You can change your settings by clicking on the following buttons: